Terms & Conditions

TERMS & CONDITIONS

1.1  These are the terms and conditions on which we provide our services (being our authentication and concierge ‘services’) to you. These terms tell you who we are, how we will provide services to you, how you or we can amend the membership or, what to do if there is a problem and other important information. We are Designer Authentication and Concierge.  Our registered office is located in Manhattan, New York.  We can also be contacted at the following number +1(646) 847-9815 or by emailing hello@designerauthentication.com  If we need to contact you, we will do so by phone or by writing to you at the email address or postal address you provided to us.

1.2 When we use the words “writing” or “written” in these terms, this includes emails.

2. OUR MEMBERSHIP RELATIONSHIP FOR CONCIERGE SERVICES

Your membership will come into existence, after acceptance by us of your membership registration and will last for a minimum period of 12 months. The membership relationship is an annual ongoing service which can be renewed or discontinued after the 12 month period. Your membership will be renewed automatically on the anniversary date of the original acceptance of your registration information. It will discontinue if membership fees are not paid on the anniversary date.

3. ABOUT THE MEMBERSHIP

3.1 After paying the annual membership fee with Designer Authentication Concierge, the ongoing membership begins and we will begin handling your shopping assignments and lifestyle requests. We only work with the best department stores, maisons, boutiques and ateliers to source your goods.

3.2  You will be provided with our exclusive Designer Authentication concierge membership card and ID number via mail or electronic delivery.

3.3 We will supply services to you in accordance with your particular requests, provided that we will not be required to provide or facilitate the provision of goods and/or services which we deem at our sole discretion may violate applicable laws, standards and/or regulations. We reserve the right to decline any instruction, shopping assignment or desired experience which we are not able to handle.  If we exercise our right to decline an instruction, you will be informed as soon as reasonably practicable and the instruction will not count as an assignment.

3.4 We will provide the services with reasonable care and skill and, as far as possible, in accordance with your requests and reasonable instructions from time to time.

3.5 Designer Authentication’s Concierge operating hours will be between 11:00am to 4:30pm from Monday to Friday. Outside of these operational hours, we will do our best to respond to your requests as promptly as possible.

3.6 You may place requests by telephone or email and you will need to provide us with all information necessary in order to carry out an assignment.  If we are unable to fulfill a request, we will inform you as soon as reasonably practicable.

3.7 We reserve the right to make changes to your membership relationship as is necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature and quality of the services, and we shall notify you in any such event.

3.8 You agree to provide true, accurate, current and complete information when you provide any requests to us.

3.9 Your membership is personal to you, and you are responsible for ensuring that no one else uses the services.

3.10 We will commit to ensuring that are sources used in the provision of the goods or experiences demonstrates adherence to good industry practice and provides a high quality service.  You will be provided a detailed invoice for assignments to be carried out, goods to be supplied, or experiences to be provided. 

You agree to inform us if you wish to cancel any booking or purchase made within 11 hours of first contact regarding the assignment. If you reach out past this timeframe, your cancellation may not be honored. You will be responsible under the terms of for any cancellation fees or charges that may incur.

4. FEES FOR SHOPPING ASSIGNMENTS

4.1 You are responsible for all fees charged for the goods and/or experiences that we source for you. You may pay with a valid credit/debit card, Zelle or direct bank transfer.  It will be helpful for you to keep a credit card for your assignments on file with us. If you do not wish to do so, we will manually request payment from you.  You will be notified prior to the purchase of any goods or services and we will always seek your approval before using your credit or debit card to pay for the sourcing of goods or the provision of services and experiences.

4.2 From time to time we may incur additional expenses when providing our concierge services. Any additional associated costs or expenses in the sourcing, provision, or delivery of the goods and services will be relayed to you immediately and shall be paid by you before completion of the assignment. 

5. PROVIDING THE SERVICES

5.1 We are not responsible for delays outside of our control. If our supply of the services is delayed by an event outside of our control then we will contact you as soon as possible and we will take steps to minimize the effects of the delay. Provided that we do this, we will not be liable for delays caused by unforeseen circumstances, supplier or courier route issues and natural weather disasters.  If we assess that there will be substantial delay you may contact us to end the assignment and receive a refund for any services you have paid for but have not received.

5.2 We may need certain information from you so that we can supply the services to you, for example, your personal and financial details. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by your lack of response in providing the required details.  

5.3 We may have to suspend our services from time to time in order to:

(a) address any technical problems or make minor technical changes;

(b) update the services to reflect changes in relevant laws and regulatory requirements; or

(c) make changes to the services as requested by you or notified by us to you.

We will inform you in advance if we are suspending our concierge services. You may contact us to end the membership relationship if we suspend services or tell you we are going to suspend it and you will be refunded any sums you have paid in advance for outstanding assignments.

5.4 We may also suspend supply of the services if you do not pay necessary funds owed to us. If you do not pay us for the services when you are required to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services.

6. YOUR RIGHTS TO END THE MEMBERSHIP RELATIONSHIP

6.1 You can terminate your membership with us immediately if:

(a) We have told you about an upcoming material change to these terms which you do not agree to; or

(b) We have breached a material term of our agreement which is unable to be remedied. If you are ending this membership for the reasons set out above, the membership will end effective immediately and we will offer a prorated refund for any months of services which have not been provided.

6.2 You have a right to change your mind within 7 days after joining the concierge (“Cancellation Period”) for any reason and receive a refund. If you cancel the membership within the Cancellation Period, you will be reimbursed your membership fee, less deductions for any services we have performed and expenses we incurred up until you informed us of your decision to cancel. You acknowledge that you authorize us to begin the membership relationship immediately and agree that if you exercise your right to cancel after the cancellation Period, you will be liable for all fees originally charged for the membership

6.3 If you desire to end the membership without cause before the annual renewal date, there will be no refund of the annual fee or monies already paid for completed assignments.  The membership will end within 3 business days after we received your cancellation request or at the end of the last day of your renewal date.  You will receive confirmation of this cancellation by email.

7. HOW TO END YOUR MEMBERSHIP

7.1 To end your membership with us, please notify us via email or via the contact form on the website (www.designerauthentication.com) with a clear statement(s) about this desired outcome.  Please be sure to mention the words “cancellation of membership.”  If you do not wish to renew your membership, please contact us within 25 days of your anniversary or renewal date.

8. OUR RIGHT TO END YOUR MEMBERSHIP 

8.1 Designer Authentication & Concierge reserves the right to end your membership and suspend services with us for any reason we deem necessary or if you do not make payment when due or neglect to make the necessary payment arrangements.

8.2 If you decide to end your membership for any other reason not stated in Clause 5 or without cause, a compensation of 30 percent of the annual membership fee will become due. This fee will be taken from the original fee that was paid.  This fee will become due as a result of costs incurred as a result of ceasing of the membership relationship.

8.3 If it is decided by the Concierge to end your membership, you will be notified in writing with 25 days of this decision. Monies paid for any services not rendered or assignments not completed will be fully returned to you.

9. ANNUAL FEES AND COMMISSION

9.1 We charge an annual fee for membership to the Concierge.  The membership fee is solely for the cost of membership to our exclusive designer concierge.  Membership fees do not include the cost of goods and/or experiences incurred for an assignment. 

9.2 The concierge will charge a commission between 5-15 percent of the total value of goods or services being purchased for an assignment.

10. LOSS AND DAMAGE

10.1 All packages sent via mail, freight, private jet or other transit mode will be insured.  We will do all within our ability to ensure your goods arrive to you in the manner and condition in which they were sent out.  

10.2 We cannot be held liable for loss and damage that arises due to unforeseeable circumstances, natural weather disasters or spontaneous adverse events such as a war or weapons of mass destruction.

10.3 Unforeseeable events constitutes force majeure or a) natural disasters (tsunamis, earthquakes, tornados, floods), b) government mandates (emergency lockdown, export/import bans, unexpected executive orders), c) public health emergencies (pandemics, epidemics, health quarantines), industrial,  d) infrastructural or logistics failures (grid shutdown, transport shutdown, courier shutdowns, labor strikes).

11. PERSONAL DATA

11.1 We will only use your personal information in accordance with our Privacy Policy. You can find our Privacy Policy available at

http://designerauthentication.com/privacypolicy or request a hard copy form from us.

12. GENERAL TERMS

12.1 We will not transfer our rights and obligations under these terms to any other organization. We will contact you to let you know if we intend to do this.

12.2 This membership relationship is between you and Designer Concierge.  No other person shall have any rights to enforce any of its terms. Neither we nor you will need to procure the agreement of any other person in order to end the membership relationship or make any changes to these terms.

12.3 Each of the paragraphs of these terms and conditions operates separately. If any court, or  relevant legal authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this membership relationship, it does not mean that you do not have to carry out those actions and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not contact you but we continue to provide the services, we can still require you to make the payment at a later date.

12.5 These terms are governed by U.S. law and the associated tenets of contractual and business law.